{"id":302,"date":"2026-07-25T10:09:58","date_gmt":"2026-07-25T14:09:58","guid":{"rendered":"https:\/\/clequebec.ca\/?page_id=302"},"modified":"2026-07-26T11:03:08","modified_gmt":"2026-07-26T15:03:08","slug":"faq","status":"publish","type":"page","link":"https:\/\/clequebec.ca\/en_us\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n

Frequently Asked Questions<\/strong><\/h1>\n\n\n\n

Choosing someone to look after your home while you\u2019re away is an important decision. Here are answers to some of t<\/em>he questions we\u2019re asked most often. If you don\u2019t see your question here, please contact us\u2014we\u2019d be pleased to help.<\/p>\n\n\n\n

What is Home Watch?<\/strong><\/h2>\n\n\n\n

Home Watch is a professional visual check of your home while you\u2019re away. During each visit, we look for obvious signs of issues such as water leaks, storm damage, or security concerns that may require your attention. Following each visit, you\u2019ll receive a report with our observations and date- and time-stamped photographs.<\/p>\n\n\n\n

Who uses Cl\u00e9 Qu\u00e9bec?<\/strong><\/h2>\n\n\n\n

Cl\u00e9 Qu\u00e9bec serves seasonal residents, second-home owners, frequent travellers, snowbirds, and homeowners who are away from their property for extended periods. We also assist homeowners who want a trusted local professional to regularly check on their property while they\u2019re away.<\/p>\n\n\n\n

What areas do you serve?<\/strong><\/h2>\n\n\n\n

Cl\u00e9 Qu\u00e9bec serves Old Qu\u00e9bec and selected central neighbourhoods of Qu\u00e9bec City. If you\u2019re unsure whether your property falls within our service area, please contact us.<\/p>\n\n\n\n

How is Home Watch different from Property Management?<\/strong><\/h2>\n\n\n\n

Home Watch focuses on regularly checking your property while you\u2019re away and keeping you informed through detailed reports. Property Management typically involves managing tenants, collecting rent, coordinating ongoing maintenance, and overseeing rental properties. Cl\u00e9 Qu\u00e9bec does not provide property management services.<\/p>\n\n\n\n

What do you check during a Home Watch visit?<\/strong><\/h2>\n\n\n\n

Each Home Watch visit is tailored to your property and service agreement. During a typical visit, we perform visual checks of accessible areas and look for obvious signs of issues such as water leaks, plumbing problems, heating or cooling concerns, storm damage, signs of forced entry, and other conditions that may require your attention. We also verify that doors and windows appear secure and document our observations with date- and time-stamped photographs.<\/p>\n\n\n\n

How often should my property be visited?<\/strong><\/h2>\n\n\n\n

The ideal visit frequency depends on your property, the length of your absence, and your insurance policy requirements. If your insurer requires regular Home Watch visits while you\u2019re away, we\u2019ll work with you to establish a visit schedule that helps you meet those requirements.<\/p>\n\n\n\n

Will I receive a report after each visit?<\/strong><\/h2>\n\n\n\n

Yes. After every Home Watch visit, you\u2019ll receive a detailed report summarizing our observations, along with date- and time-stamped photographs. If we identify an issue requiring your attention, we\u2019ll notify you promptly.<\/p>\n\n\n\n

Do you take photographs during each visit?<\/strong><\/h2>\n\n\n\n

Yes. Photographs are an important part of our reporting process and help document our observations at the time of each visit. Date- and time-stamped photographs are included with your Home Watch report.<\/p>\n\n\n\n

What happens if you discover a problem during a visit?<\/strong><\/h2>\n\n\n\n

If we observe a condition requiring your attention, we\u2019ll notify you promptly and provide details, including date- and time-stamped photographs. If requested, we can help coordinate access for your preferred contractor or service provider.<\/p>\n\n\n\n

Do you offer Property Concierge services?<\/strong><\/h2>\n\n\n\n

Yes. In addition to Home Watch, Cl\u00e9 Qu\u00e9bec offers selected Property Concierge services, including preparing your home before your arrival, securing your property after your departure, coordinating contractor access, grocery delivery, and other property-related assistance tailored to your needs.<\/p>\n\n\n\n

Can you meet contractors or service providers at my property?<\/strong><\/h2>\n\n\n\n

Yes. If requested, we can provide access for your preferred contractor or service provider, receive deliveries, and help secure the property once the visit is complete. We can also keep you informed throughout the visit, if requested.<\/p>\n\n\n\n

Can you prepare my home before I arrive?<\/strong><\/h2>\n\n\n\n

Yes. If requested, we can help prepare your home before your arrival by adjusting the thermostat, coordinating grocery delivery, providing access for service providers, or assisting with other property-related requests tailored to your needs.<\/p>\n\n\n\n

Can Home Watch help me meet my insurance requirements?<\/strong><\/h2>\n\n\n\n

Many insurance policies require that an unoccupied home be checked regularly. Because every policy is different, we recommend confirming your insurer\u2019s specific requirements. We\u2019ll work with you to establish a Home Watch visit schedule that helps you meet your insurance policy requirements.<\/p>\n\n\n\n

How are my keys kept secure?<\/strong><\/h2>\n\n\n\n

Client keys are stored securely and are used only for authorized Home Watch visits or Property Concierge services. Protecting your privacy and the security of your property is an important part of our service.<\/p>\n\n\n\n

How do I get started?<\/strong><\/h2>\n\n\n\n

Getting started is easy. Contact Cl\u00e9 Qu\u00e9bec to arrange an initial consultation. We\u2019ll discuss your property, your travel plans, and the Home Watch or Property Concierge services that best suit your needs.<\/p>\n\n\n\n

How will we communicate while I\u2019m away?<\/strong><\/h2>\n\n\n\n

Once you become a client, you\u2019ll receive Michel\u2019s direct mobile number for ongoing communication regarding your property. Whether you have a question, need assistance, or would like an update, you\u2019ll always have a direct way to reach us.<\/p>\n\n\n\n

Still Have Questions?<\/strong><\/h2>\n\n\n\n

If you have a question that isn\u2019t answered here, we\u2019d be pleased to discuss your property and explain how Cl\u00e9 Qu\u00e9bec\u2019s Home Watch and Property Concierge services can be tailored to your needs.<\/p>\n\n\n\nContact Cl\u00e9 Qu\u00e9bec<\/a>\n","protected":false},"excerpt":{"rendered":"

Frequently Asked Questions Choosing someone to look after your home while you\u2019re away is an important decision. Here are answers to some of the questions we\u2019re asked most often. If you don\u2019t see your question here, please contact us\u2014we\u2019d be pleased to help. What is Home Watch? Home Watch is a professional visual check of … Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-302","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/clequebec.ca\/en_us\/wp-json\/wp\/v2\/pages\/302","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/clequebec.ca\/en_us\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/clequebec.ca\/en_us\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/clequebec.ca\/en_us\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/clequebec.ca\/en_us\/wp-json\/wp\/v2\/comments?post=302"}],"version-history":[{"count":14,"href":"https:\/\/clequebec.ca\/en_us\/wp-json\/wp\/v2\/pages\/302\/revisions"}],"predecessor-version":[{"id":368,"href":"https:\/\/clequebec.ca\/en_us\/wp-json\/wp\/v2\/pages\/302\/revisions\/368"}],"wp:attachment":[{"href":"https:\/\/clequebec.ca\/en_us\/wp-json\/wp\/v2\/media?parent=302"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}